Specialist infrastructure escalation and staff cover for in-house IT teams - senior technical resource available without the overhead of recruiting or retaining additional headcount.
Designed for organisations with established IT functions, this service provides access to senior dataplanet engineers on demand. Whether you need specialist escalation support for complex infrastructure issues, planned cover during holidays, or emergency resource when a team member is unexpectedly absent - our engineers are available with defined SLAs and no long-term commitment required.
Senior engineering support across your full infrastructure estate.
Delivered via secure remote access. Available within SLA response times during support hours.
Available UK-wide.
All requests logged and tracked in our ITSM platform.
Effective and timely escalation support is critical to maintaining infrastructure stability. Support is provided with the following response SLA targets:
| Pri | Description | Response |
|---|---|---|
| P1 | Critical system failure | 30 Minutes |
| P2 | Compromised functionality | 2 Hours |
| P3 | Configuration or technical query | 4 Hours |
Response SLAs apply during support hours. Due to reliance on third-party platforms, dataplanet are unable to guarantee resolution SLAs.
Multiple channels to ensure fast engagement.
Choose how you want to pay - buy hours upfront and use them as needed, or spread the cost over a fixed monthly allocation.
Buy a block of hours upfront and use them as needed. Hours never expire and packs can be topped up at any time. Volume discounts apply to larger packs.
No monthly commitment. Hours are drawn down as work is carried out and tracked in full via our ITSM platform. Unused hours never expire.
Get a tailored quote →A fixed monthly fee based on the specific infrastructure you want brought into scope - not a general block of hours. We agree upfront exactly which systems, services, and devices are covered and price accordingly.
Your monthly investment reflects what you need supported - servers, network, cloud services, or a combination. Clear scope, predictable cost, no surprises.
Discuss your requirements →Pricing is tailored to your environment and requirements. Get in touch for a quote specific to your organisation.
Whether it's planned cover, an unexpected absence, or specialist escalation support - tell us what you need and we'll tell you how it would work.
Talk to us →